Why Customer (Patient) Retention Is Key To Private Practice Success

Why Customer (Patient) Retention Is Key To Private Practice Success

In the modern world full of option, the consumer is becoming more and more brand promiscuous (the opposite of brand loyalty). With this overall increase in brand promiscuity, customer retention is becoming increasingly difficult, especially if their needs aren’t completely being fulfilled. Retention is essentially brand loyalty. Brand loyalty: ‘The extent of the faithfulness of […]